A person answers.
Write to us about anything: a sender sorted wrong, a provider you want, a refund. We answer within one business day, usually the same day, on Dallas time.
Include the mailbox address you connected and, if it is about one sender, the sender's name. Never send us a password; we will never ask for one.
From inside the app
Signed in? The Suggest something box on your Account page lands on the founder's desk too, and it already knows which mailbox you mean.
Sign inThe three things that fix most of it
- The mailbox says Paused. The app password stopped working, usually because it was revoked or the provider asked you to verify your identity. Make a new app password with the guide below, then remove the mailbox on Account and connect it again. Nothing is lost: the holding folder and your piles are kept.
- A sender you wanted gone is still in the inbox. Mail newer than 48 hours is left alone on purpose, and on Yahoo and AOL older mail arrives in later waves. Open the review page: if the sender is on it, pick a pile; if the mailbox is done, the next nightly pass handles it.
- A sender you wanted kept was cleared. Open the Holding folder page and tap Bring back next to it. Its mail returns to the inbox and the sender is set to Keep.
Answered in the pages
Getting an app password
Two minutes per provider, on a phone or a computer, with the exact buttons named.
Yahoo Mail
Takes about two minutes on your phone or computer.
AOL Mail
AOL and Yahoo run on the same mail system, so the steps match.
iCloud Mail
Apple calls these app-specific passwords. Two-factor authentication must be on for your Apple Account, which it is for almost everyone.
Gmail
For a personal @gmail.com address. App passwords exist only when 2-Step Verification is on.
Other IMAP
Any mailbox that speaks IMAP over SSL. You need four things from your provider.
All guides: How to get an app password.
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